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AI adoption: Insurance

AI adoption in Insurance

Insurance runs on documents and judgement. AI speeds up the reading so people can spend their time on the judgement.

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Use cases

Where AI pays off first

  • 01

    Claims intake

    Reading claim documents and photos, checking completeness and routing cases.

  • 02

    Underwriting support

    Summarising submissions and highlighting risk factors for underwriters.

  • 03

    Customer and agent service

    Policy and claim questions answered from approved wording.

The path

The path for Insurance

Four stages, each ending with a decision. The first line of every stage is specific to your industry.

Step 1: Assess

Find where AI is worth it

  • Measure time from claim to settlement and find the steps spent waiting on documents
  • List the work that is repetitive, slow or stuck in documents
  • Score each use case by value, feasibility and risk

Use case scoring

12 assessed
Use caseValueFeasibleRiskClaims intakeUnderwriting supportCustomer and agent service

Owner: Claims operations lead

Measure: days to settle

Step 2: Pilot

Prove one use case

  • Automate intake for one simple claim type, with adjusters approving every decision
  • Build one narrow use case with real users and real data
  • Write evaluation tests before the first prompt

Pilot: claims intake

Week 4

Adjuster approves each one

Time to settle a simple claim

Baseline9 days
Pilot2 days

Decision: continue

Reviewed with the owner

Step 3: Integrate

Put it where work happens

  • Connect to policy and claims systems and keep a record of every model output
  • Connect to the systems people already use, not a separate tool
  • Add access control, logging and data protection

Connected systems

  • Policy adminCover and limits
  • Claims systemCases
  • Customer portalPhotos and forms
Access controlLoggingData protectionUsage policy
Step 4: Scale

Make it routine

  • Extend to fraud signals and underwriting once accuracy and fairness are demonstrated
  • Reuse the same platform, patterns and guardrails for the next use case
  • Move from assistants to agents where the evidence supports it

AI use cases

This quarter
  • Claims intakeLive
  • Underwriting supportLive
  • Customer and agent servicePilot

4x faster

Simple claims settled

Insurance

Policies and claims without the waiting.

Customers judge an insurer at two moments: buying a policy and making a claim. We build the journeys and back-office tools that make both fast, while keeping underwriting and compliance intact.

What we buildWhat we build

Find your first AI use case

Tell us about your business and where the time goes. We will come back with the use cases we would assess first and how we would test them.

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Your project plan

Ready five days after the first call

Share plan

Approach

Fixed scope
  • Start with sign-up and onboarding, the riskiest flow
  • Ship to a pilot group every week from week three
  • Add the invoice reading agent once data is flowing
First release
Week 4
Demos
Weekly
Code
Yours

Team

5 people
  • PLProduct lead
  • SESenior engineer
  • SESenior engineer
  • PDProduct designer
  • AIAI engineer

Timeline

10 weeks
Discovery
Design
Build
Launch