Online brands use AI to help shoppers find the right product and to run more campaigns with the same team. The path starts with the catalogue and the support inbox.
Search that understands what shoppers mean and suggestions based on behaviour.
Product descriptions, attributes and translations produced at catalogue scale.
Order, return and product questions answered instantly from live order data.
Four stages, each ending with a decision. The first line of every stage is specific to your industry.
Use case scoring
12 assessedOwner: Head of customer experience
Measure: tickets resolved automatically
Pilot: customer support
Week 4CSAT unchanged at 4.6
Order and returns questions resolved
Decision: continue
Reviewed with the owner
Connected systems
AI use cases
This quarter58% of tickets
Resolved without an agent
Online brands win on experience and repeat purchase, and lose customers to a slow page. We build storefronts, apps and the data plumbing behind them, so you know who your customers are and what brings them back.
Tell us about your business and where the time goes. We will come back with the use cases we would assess first and how we would test them.
