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AI adoption: AI & SaaS

AI adoption for SaaS companies

Your customers expect AI in the product and your team expects it in their tools. The path covers both: features users pay for and an engineering process that ships faster.

Book an assessmentBook an assessment
Use cases

Where AI pays off first

  • 01

    In-product copilots

    Assistants that answer from the customer's own data and take actions inside your product.

  • 02

    Support and onboarding

    Answers drawn from your docs and tickets, with hand-off to a person when confidence is low.

  • 03

    Engineering productivity

    AI-assisted coding, review and testing built into the way your team already works.

The path

The path for AI & SaaS

Four stages, each ending with a decision. The first line of every stage is specific to your industry.

Step 1: Assess

Find where AI is worth it

  • Rank candidate AI features by how often users hit the problem and what they would pay to have it solved
  • List the work that is repetitive, slow or stuck in documents
  • Score each use case by value, feasibility and risk

Use case scoring

12 assessed
Use caseValueFeasibleRiskIn-product copilotsSupport and onboardingEngineering productivity

Owner: Head of product

Measure: weekly active copilot users

Step 2: Pilot

Prove one use case

  • Ship one copilot feature to a small set of customers behind a flag, with usage and quality tracked
  • Build one narrow use case with real users and real data
  • Write evaluation tests before the first prompt

Pilot: in-product copilots

Week 4

48/50 evals passed

Tickets answered by the copilot

Baseline0%
Pilot41%

Decision: continue

Reviewed with the owner

Step 3: Integrate

Put it where work happens

  • Add tenant isolation, per-customer cost limits and an evaluation suite that runs on every release
  • Connect to the systems people already use, not a separate tool
  • Add access control, logging and data protection

Connected systems

  • Product databaseTenant data, read only
  • HelpdeskDocs and tickets
  • BillingUsage per tenant
Access controlLoggingData protectionUsage policy
Step 4: Scale

Make it routine

  • Price AI usage deliberately and extend from answering questions to completing tasks
  • Reuse the same platform, patterns and guardrails for the next use case
  • Move from assistants to agents where the evidence supports it

AI use cases

This quarter
  • In-product copilotsLive
  • Support and onboardingLive
  • Engineering productivityPilot

41% of tickets

Answered without an agent

AI & SaaS

Engineering capacity for AI-native product companies.

Software buyers now expect AI inside the product, not beside it. We add engineers who work in your codebase and release cycle, from the first MVP to a multi-tenant platform with agents, copilots and usage-based billing.

What we buildWhat we build

Find your first AI use case

Tell us about your business and where the time goes. We will come back with the use cases we would assess first and how we would test them.

Book an assessmentBook an assessment

Your project plan

Ready five days after the first call

Share plan

Approach

Fixed scope
  • Start with sign-up and onboarding, the riskiest flow
  • Ship to a pilot group every week from week three
  • Add the invoice reading agent once data is flowing
First release
Week 4
Demos
Weekly
Code
Yours

Team

5 people
  • PLProduct lead
  • SESenior engineer
  • SESenior engineer
  • PDProduct designer
  • AIAI engineer

Timeline

10 weeks
Discovery
Design
Build
Launch